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Commercial property remodel Home renovation contractors

Terms of Service

Effective Date : 05 September, 2020

Thank you for using Renozee. This agreement and the terms contained herein constitute a legally binding agreement between you ("User", "you" or "your") and Cisol's Place, LLC ("Renozee", "we" or "us"). The following terms and conditions, govern your access to and use of Renozee™'s mobile application for iOS and Android devices (the "App"), and your access to and use of Renozee™'s website located at www.Renozee.com (the "Website"), including any content, functionality and services offered on or through the Website (the "Internet Services") (the App, Website, and Internet Services are collectively referred to as the "Renozee™ Platform"), whether as a guest or a registered User (the "Terms of Use"). PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS YOU AND Renozee™ HAVE AGAINST EACH OTHER CAN BE BROUGHT. THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST Renozee™ TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A PROVIDER, YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO CERTAIN CLAIMS AS PROVIDED IN SECTION 31.

Please read these Terms of Use carefully before you start to use the Renozee™ Platform. By installing the App, by otherwise accessing or using any aspect of the Renozee™ Platform, or by clicking to accept or agree to these Terms of Use when this option is made available to you, you accept and agree that you have read, understood, and agree to be bound and abide by these Terms of Use (including the dispute resolution and arbitration provisions in Section 31) and our privacy policy, found at www.Renozee.com/privacy-policy/ ("Privacy Policy"), incorporated herein by reference (together herein referred to as this "Agreement"). If you do not meet all of these requirements or agree to be bound by the terms and conditions of these Terms of Use, you must not use or access the Renozee™ Platform, "Services" or the "Investment Property Renovation Services" (as defined below in Section 2).

Further, by agreeing to these Terms of Use, or by otherwise accessing and using any aspect of the Renozee™ Platform, you represent and warrant that: (a) you are at least 18 years old or are of legal age to form a binding contract with Renozee™ in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; (b) you have the right, authority and capacity to enter into this Agreement; and (c) if you are using the Renozee™ Platform on behalf of a company, entity, or other organization, then you represent and warrant that you are an authorized representative of that entity with the authority to bind that entity to these Terms of Use, and agree to be bound by these Terms of Use on behalf of that entity. If you do not meet all of these requirements or agree to be bound by the terms and conditions of these Terms of Use you must not use or access the Renozee™ Platform or the Services.

GENERAL TERMS AND NOTICES

As provided in greater detail in these Terms of Use (and without limiting the express language of these Terms of Use), you acknowledge the following:

  • The Renozee™ Platform connects you to other Users. You are neither an employee nor subcontractor of Renozee™
  • The Renozee™ Platform is licensed to you, not sold to you, and you may use the Renozee™ Platform only as set forth in these Terms of Use
  • The use of the Renozee™ Platform may be subject to separate third-party terms of service and fees, including, without limitation, such terms of service and fees imposed by your mobile network operator (the "Carrier"), including fees charged for data usage and overage, which are your sole responsibility
  • You consent to the collection, use, and disclosure of your personally identifiable information in accordance with the Privacy Policy
  • The Renozee™ Platform is provided "as is" without warranties of any kind, and Renozee’s liability to you is limited regarding the performance of Services in accordance with this Agreement
  • We will resolve disputes arising under these Terms of Use through binding arbitration. By accepting this Agreement, as provided in greater detail in Section 30, you and Renozee are each waiving the right to a trial by jury or to participate in a class action
  • Access to certain features of the Renozee™ Platform may require access to information about the location of your device, such as GPS coordinates
  • We may, without further notice or warning and in our discretion, access, store, use, and disclose the messages, call transcripts, and data about the calls/messages between and among Users (as defined in Section 2) that occur through the Renozee™ Platform for our business purposes, including to provide and improve customer service and the Renozee™ Platform, fraud prevention, and to identify violations of this Agreement
  • You agree not to circumvent the Renozee™ Platform by soliciting, scheduling and/or paying for Services and/or Additional Services outside the Platform
  • You agree to and acknowledge the "Notice Regarding Apple" in Section 39 below

1. Changes to the Terms of Use

We may revise and update these Terms of Use from time to time at our sole discretion. Please check these Terms of Use periodically for changes. If a change to these Terms of Use materially modifies your rights or obligations, you will be required to accept the modified Terms of Use to continue to use the Renozee™ Platform. Material modifications are effective upon your acceptance of the modified Terms of Use. Immaterial modifications are effective upon publication. Disputes arising under the Terms of Use will be resolved in accordance with the version of the Terms of Use that was in effect at the time the dispute arose.

2. Renozee™ Platform Connects Users

The Service enables Users who are seeking help (each a "Customer") with various services, including those around their home, to connect through the Website or App with third party service professionals (each a "Provider") who would like to complete the task (the "Property Renovation Service") for the Customer. The Service provides a platform that connects Customers and Property Renovation Service professionals only. We do not provide or perform Property Renovation Services. We are not responsible for the performance of Property Renovation Services, nor do we have control over the quality, timing, provision or failure to provide, or any aspect whatsoever relating to the identification, request, or provision of Investment Property Renovation Services related, directly or indirectly, to our Service. You must become a registered User by creating a User account to request assistance and connect with a Property Renovation Service professional. You may access the Service from a computer or mobile device.

Requesting Property Renovation Services. A User may use the Service to post a request to have a particular Property Renovation Service provided (a "Request"). Such Requests must be clearly worded, correctly provide for the relevant category of service, and be a fair and accurate description of the work to be done. When making a request, the Customer is solely responsible for confirming the accuracy of all information provided, including, the work requested to be done and the location at which the Customer will require such Property Renovation Services (the "Premises"). Each Request is limited to one single, clearly detailed Property Renovation Service to be provided by one or more Property Renovation Service professionals. If a User wishes to obtain help with more than one Property Renovation Service, the User must make a separate Request for each Property Renovation Service requested. As a Customer, by confirming your Request, you understand and agree that you have made an offer, for which a Property Renovation Service Professional has the power to accept or reject in his or her sole discretion.

For purposes of this Agreement, the services provided by Providers to their Customers that are scheduled through the Renozee™ Platform shall be referred to as the "Services." Services do not include jobs deemed ineligible by Renozee™, in its sole discretion, for scheduling or performing through the Renozee™ Platform due to applicable licensing/permitting regulations or other similar requirements. Renozee™ reserves the right to alter, modify and remove Service requests in its sole discretion.

Unless specified by a Provider, Renozee™ makes no claim or otherwise represents that a Provider is licensed to perform any of the Services provided, offered through the Renozee™ Platform or otherwise contemplated herein. Please note that in certain markets Provider may be required to have a license to perform certain Services that will exceed a monetary threshold. For example, regulations applicable in certain markets require a license for work that will total more than $500.00. Accordingly, Customers must determine for themselves whether a Provider is qualified to perform the requested Service. Customers should consult their state or local requirements to determine whether certain Services are required to be performed by a licensed professional.

Services ordered through the Renozee™ platform may include delivery, installation, and/or assembly of furniture or other items obtained from a third party ("Merchandise"). Renozee™ does not provide and is not responsible for Merchandise, and does not itself provide the Services.

ANY DECISION BY USERS TO OFFER OR ACCEPT SERVICES THROUGH THE Renozee™ PLATFORM IS A DECISION MADE IN SUCH USER'S SOLE DISCRETION. IT IS ENTIRELY UP TO THE CUSTOMER TO EVALUATE THE PROVIDER AND THE PROVIDER’S QUALIFICATIONS, AND UP TO THE PROVIDER TO EVALUATE THE JOB ORDERED. EACH SERVICE PROVIDED BY A PROVIDER TO A CUSTOMER SHALL CONSTITUTE A SEPARATE AGREEMENT BETWEEN THAT PROVIDER AND CUSTOMER. PROVIDERS ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OR SUBCONTRACTORS OF Renozee™. Renozee™ MAKES NO REPRESENTATION AND IS NOT RESPONSIBLE FOR THE PERFORMANCE OF USERS OR PROVIDERS OR SERVICES PROVIDED, NOR DOES IT HAVE CONTROL OVER OR MAKE REPRESENTATIONS REGARDING THE QUALITY, TIMING, LEGALITY, FAILURE TO PROVIDE, OR ANY OTHER ASPECT WHATSOEVER RELATING TO ANY SERVICES. Renozee™ HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES PROVIDED TO CUSTOMERS BY PROVIDERS, INCLUDING, BUT NOT LIMITED TO, A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY LAW, REGULATION OR CODE. EXCEPT AS OTHERWISE SET FORTH HEREIN, Renozee™ IS NOT AFFILIATED WITH, ENDORSED OR SPONSORED BY ANY PROVIDER.

3. Provider Background and Identity Check Process

Renozee™ cannot confirm that each Provider is who they claim to be, and therefore, Renozee™ cannot and does not assume any responsibility for the accuracy or reliability of the identity or background check information or any information provided through the Service. Renozee™ cannot and does not guarantee that a Provider’s profile and background check information are current and up to date.

YOU ACKNOWLEDGE AND AGREE THAT Renozee™ IS NOT LIABLE FOR DAMAGE THAT MIGHT ARISE OUT OF THE SERVICES. Renozee™ IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER INCLUDING PROVIDERS, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY SERVICES. Each User should exercise caution and common sense to protect their personal safety and property, just as you would when interacting with any person whom you do not know.

4.Excluded Services

Users hereby agree not to request, schedule or perform any of the following as Services or Additional Services through the Renozee™ Platform (collectively, the "Excluded Services"):

  • Services related to childcare (e.g., babysitting), eldercare or lifeguarding services
  • Services that make the User unsafe or uncomfortable
  • Services that involve the handling of weapons, explosives or hazardous materials
  • Services that involve the transportation of and ridesharing among Users in any type of motor vehicle, aircraft or watercraft; or
  • Any Service that is illegal or criminal in nature in the state or locality in which it is posted or takes place.

5. Payments

Users of the Renozee™ Platform contract for the Services directly with other Users. Renozee™ is not a party to any contracts for the Services, whether express or implied. The Renozee™ Platform does not facilitate these contracts but supplies a medium through which Customers can connect with Property Renovation Contractors.

a. Payment Terms.

The free trial offer entitles new, registered users to a thirty (30) day free trial of the Services. For all plans, you authorize us to charge you according to the plan you choose at the then current plan rate, and any other charges you may incur in connection with your use of the Services, such as taxes, duties, and possible transaction fees.

For all accounts, there are no refunds or credits for changes to your account or changes to the number of seats in your plan.

We reserve the right to change service fees upon thirty (30) days notice. Such notice may be provided at any time by posting the changes to Renozee or by email.

Monthly Plan: A valid credit card is required for you to continue using the Services on a month-to-month basis after the thirty (30) day free trial period ends. The Services are billed in advance on a monthly basis and are non-refundable.

Semi-Yearly Plan: Payment in advance is required to continue using the Services on a semi-yearly basis after the thirty (30) day trial period ends. The Services are billed in advance on a semi-yearly basis and are non-refundable.

Yearly Plan: Payment in advance is required to continue using the Services on a yearly basis after the thirty (30) day trial period ends. The Services are billed in advance on a yearly basis and are non-refundable.

b. Cancellation and Termination.

You are solely responsible for the proper cancellation of your account. You may cancel your account at any time by going to Company Settings and closing your account. An email or phone request to cancel your account is not considered cancellation. You will not be charged after cancellation. There is no cancellation fee.

In the event of cancellation or termination your account will be immediately disabled, and your account and information cannot be recovered once the account is closed. We retain the right to retain or delete data provided to us by you at our sole discretion.

We also reserve the right, but do not have any obligation, to refuse service to anyone and close your account(s) without notice for any or no reason at all.

d. Promotions.

Renozee™, at its sole discretion, may make available promotions with different features to any of our Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Renozee™. You are not required to participate in promotions. BY PARTICIPATING IN ANY PROMOTIONAL ACTIVITY VIA THE Renozee™ PLATFORM, YOU ARE AGREEING TO ANY ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO THE PROMOTIONAL ACTIVITY, including the following:

i. Renozee™ Referral Program. For the Renozee™ Referral Program, Renozee™ will assign a Referral Code ("Renozee™ Referral Code") to you via the App or email for distribution at your discretion to your friends, family and other third parties for use on their first Service (each a "Referral User"). If a Referral User uses your assigned Renozee™ Referral Code on a Service that is completed via the Renozee™ Platform within the applicable time period (the "Referral Period"), then you will be eligible for a credit or payment as described in the App and Website at the time the Renozee™ Referral Code is used. A Renozee™ Referral Code is validly redeemed when the Service it was applied to has been completed and paid for in full through the Renozee™ Platform. The amount and conditions of the credit or payment shall be determined by Renozee™ and communicated to you in writing through the App, the Website or via email and are subject to change, without notice, at Renozee™’s sole discretion; provided, however, unless otherwise communicated to you, all payments will be made via check mailed to the address associated with your User account within ninety (90) days from the date your Renozee Code is validly redeemed by a Referral User as set forth above. Your failure to cash a check associated with the Renozee™ Referral Program within 180 days of issuance by Renozee™, or your failure to provide Renozee™ with your taxpayer identification number (TIN) within thirty (30) days of Renozee™’s request thereof, will result in potential rescindment of your referral reward. We maintain sole discretion to prohibit your participation in the Renozee™ Referral Program in the future, for any or no reason. Further, by using the Renozee™ Referral Program, you agree to abide by all current material-connection disclosure laws issued by the Federal Trade Commission and/or other governing authority.

THE PARTIES ARE NOT RESPONSIBLE FOR: (a) ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY ENTRANTS, PRINTING ERRORS OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR USED IN THE PROMOTION; (b) TECHNICAL FAILURES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN PHONE LINES OR NETWORK HARDWARE OR SOFTWARE; (c) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE ENTRY PROCESS OR THE PROMOTIONAL ACTIVITY; (d) TECHNICAL OR HUMAN ERROR THAT MAY OCCUR IN THE ADMINISTRATION OF THE PROMOTIONAL ACTIVITY OR THE PROCESSING OF ENTRIES; OR (e) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY THAT MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM YOUR (OR ANY OTHER ENTRANT'S) PARTICIPATION IN THE PROMOTIONAL ACTIVITY OR RECEIPT OR USE OR MISUSE OF ANY PRIZE.

6. Disclaimers

a. No Responsibility for Others' Content.

We are not responsible or liable in any manner for any data or content created by third parties ("Third Party Content") available on the Service, whether made available or caused to be made available by Users or by any of the technology associated with or utilized in the Service. Although we provide this Agreement and other policies and rules for User conduct, we do not control and are not responsible for our Users' actions and are not responsible for any Third Party Content you may encounter on the Service. We are not responsible for the conduct, whether online or offline, of any User. Notwithstanding anything else in this Agreement, the Renozee™ Company has no responsibility to monitor any Third Party Content.

b. Availability.

The Service may be temporarily unavailable from time to time for maintenance or other reasons. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, content created by Users ("User Content"). We are not responsible for any problems or technical malfunction, including, without limitation, any problem or malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or persons, traffic congestion on the Internet or at any web site (including the those in the Service) or combination thereof.

c. No Guarantee.

We make no guarantee regarding the provision of Property Renovation Services, the acceptance of any Requests for the provision of Property Renovation Services, the availability, workmanship, timeliness, integrity, ability or skill of Property Renovation Service Professionals or the Property Renovation Services they purport to be able or willing to provide. We do not guarantee that the Property Renovation Service Professionals hold any qualification, certification, license, schooling, training, or insurance required to provide the Investment Property Renovation Services. THE COMPANY DOES NOT WARRANTY ANY HOME SERVICE PROFESSIONAL'S PROFESSIONAL ACCREDITATION, REGISTRATION, CERTIFICATION, LICENSE, INSURANCE, BOND, OR WORKER'S COMPENSATION PROTECTION.

d. AS IS; AS AVAILABLE.

THE SERVICE AND THE SERVICE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND Renozee™ DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Renozee™ CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE SERVICE OR MAKE ANY WARRANTY AS TO THE TIMELINESS, ACCURACY, RELIABILITY, COMPLETENESS, OR QUALITY OF ANY HOME SERVICE, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE SERVICE.Renozee™ DOES NOT REPRESENT OR WARRANT THAT THE SERVICE CONTENT IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES. Renozee™ DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY THIRD PARTY CONTENT OR THIRD PARTY SITES.

7. Ratings

To help maintain the quality of the Renozee™ Platform, Users (both Providers and Customers) will have the opportunity to rate each other after the completion of Services. Customers will see Provider ratings before selecting a Provider for a job so each rating a Customer gives can have an impact on that Provider's future on the Renozee™ Platform. In addition, Customers with a low rating may not have their requests accepted.

8. Communications

By becoming a User, you expressly consent and agree to accept and receive electronic and other communications from us, including via email, text message, calls, and push notifications to the telephone number or email address you provided to us, as further described in our Privacy Policy. If you wish to opt out of promotional emails, text messages, or other communications, you may opt out by following the unsubscribe options provided to you in such promotional communications. Renozee™ does not discriminate against Users whom elect to opt-out of promotional and other communications. You may opt out of receiving non-promotional communications from us at any time by emailing us at support@renozee.com and request to opt out. You may continue to receive messages for a period of time while we work to deactivate your account, and you may also receive text messages confirming the deactivation of your account. You consent to receive live, autodialed, or pre-recorded calls from us at the telephone number that you have provided to us to: (a) facilitate communications among Users; or (b) otherwise provide our services or enforce these Terms of Use. You are not required to provide your consent to these calls as a condition of purchase on the Renozee™ Platform. Standard telephone minute charges may apply.

We may, without further notice or warning and in our discretion, monitor or record telephone conversations that we have with you or anyone acting on your behalf for quality control and training purposes or to protect our rights. You agree to Renozee™’s use of a service provider to mask your telephone number with a number provided by Renozee when you call or exchange text (SMS) messages with another User. Renozee™ and its service provider reserve the right to access, store, use, and disclose the messages, call transcripts, and data about the calls/messages between and among Users that occur through the Renozee™ Platform for our business purposes, including to provide and improve customer service and the Renozee™ Platform, fraud prevention, and to identify violations of this Agreement. You agree to the use of masked numbers described above as well as Renozee™’s use and disclosure of the related data for legitimate business purposes.

9. Accessing the Renozee™ Platform and Account Security

We reserve the right to withdraw or amend the Renozee™ Platform, and any service we provide on the Renozee™ Platform in our sole discretion without notice. We will not be liable if for any reason that all or any part of the Renozee™ Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Renozee™ Platform, or the entire Renozee™ Platform, to Users for any reason or no reason.

You are responsible for:

  • Making all arrangements necessary for you to have access to the Renozee™ Platform.
  • Ensuring that all persons who access the Renozee™ Platform through your account are aware of this Agreement and comply with the terms set forth herein.

To access the Renozee™ Platform or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Renozee™ Platform that all the information you provide on the Renozee™ Platform is correct, current and complete. You agree that all information you provide to register with the Renozee™ Platform or otherwise, including but not limited to through the use of any interactive features on the Renozee™ Platform, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a User name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Renozee™ Platform or portions of it using your User name, password or other security information, including third party site password(s). You agree to notify us immediately of any suspected unauthorized access to or use of your User name or password or any other breach of security. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any User name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of this Agreement. Renozee™ may, from time to time, access your account to make certain changes that you request or remove prohibited information from the Platform.

10. Release

THE SERVICE IS ONLY A VENUE FOR CONNECTING USERS. EXCEPT AS OTHERWISE SET FORTH HEREIN, Renozee™ IS NOT AFFILIATED WITH ANY CARRIER, PROVIDER, OR THIRD-PARTY SERVICE. ANY DISPUTE YOU HAVE WITH ANY CARRIER, PROVIDER, OR THIRD-PARTY SERVICE, OR OTHER THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY OTHER USER OF THE SERVICE, IS DIRECTLY BETWEEN YOU AND THAT THIRD PARTY, AND YOU IRREVOCABLY RELEASE Renozee™ (AND OUR OFFICERS, DIRECTORS, AGENTS, INVESTORS, SUBSIDIARIES, AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS, OR DAMAGES (ACTUAL OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.

11. Limited License; Intellectual Property Rights

The Renozee™ Platform is licensed, not sold, to you for use only under these Terms of Use. Subject to your complete and ongoing compliance with the terms and conditions of these Terms of Use, Renozee™ hereby grants you a personal, limited, revocable, non-transferable, non-exclusive, non-commercial, non-sublicensable license to: (a) use the App on compatible, authorized devices that you own or control; and (b) access and use the Website and Internet Services-in each case solely for your own use or for the entity on whose behalf you are authorized to act.

You may not modify, alter, reproduce, or distribute the Renozee™ Platform in part or entirety. You may not directly rent, lease, lend, sell, redistribute, or sublicense the Renozee™ Platform. You must not decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of any portion of the Renozee™ Platform, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or the terms of any Third-Party Service), nor attempt to disable or circumvent any security or other technological measure designed to protect the Renozee™ Platform or any content available through the Renozee™ Platform.

The Renozee™ Platform and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Renozee™, its licensors or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

You must not:

  • Modify copies of any materials from the Renozee™ Platform.
  • Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Renozee™ Platform

Except as permitted herein, you must not access or use for any commercial purposes any part of the Renozee™ Platform or any services or materials available through the Renozee™ Platform.

If you breach these license restrictions or otherwise exceed the scope of the licenses granted in these Terms of Use, then you may be subject to prosecution and damages, as well as liability for infringement of intellectual property rights, your right to use the Renozee™ Platform will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Renozee™ Platform or any content on the Renozee™ Platform is transferred to you, and Renozee™ reserves all rights not expressly granted. Any use of the Renozee™ Platform not expressly permitted by this Agreement is a breach of this Agreement and may violate copyright, trademark and other laws.

12. Prohibited Uses

You may use the Renozee™ Platform only for lawful purposes and in accordance with this Agreement. You agree not to use the Renozee™ Platform:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
  • To impersonate or attempt to impersonate Renozee™, a Renozee™ employee, another User or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Renozee™ Platform, or which, as determined by us, may harm Renozee™ or Users of the Renozee™ Platform or expose them to liability.
  • To solicit, advertise for, or contact Users for employment, contracting, or other purposes unrelated to the Services facilitated through the Renozee™ Platform without the express written consent of Renozee™.

Additionally, you agree not to:

  • Use the Renozee™ Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Renozee™ Platform, including their ability to engage in real time activities through the Renozee™ Platform.
  • Use any robot, spider or other automatic device, process or means to access the Renozee™ Platform for any purpose, including monitoring or copying any of the material on the Renozee™ Platform.
  • Use any manual process to monitor or copy any of the material on the Renozee™ Platform or for any other unauthorized purpose without our prior written consent.
  • Use any device, software or routine that interferes with the proper working of the Renozee™ Platform.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Renozee™ Platform, the server on which the Renozee™ Platform is stored, or any server, computer or database connected to the Renozee™ Platform.
  • Attack the Renozee™ Platform via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Renozee™ Platform.
  • Defame, harass, abuse, stalk, threaten, or otherwise violate the legal rights of others, including but not limited to Renozee™ employees and Platform Users.

13. Digital Millennium Copyright Act

We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Renozee™ Platform, you may contact our Designated Agent at Cisols Place, LLC, Attn: Copyright Compliance Team, support@renozee.com.

14. User Contributions

The Renozee™ Platform may contain profiles and other interactive features (collectively, "Interactive Services") that allow Users to post, submit, publish, display or transmit to other Users (hereinafter, "Post") content, photographs, images, or other related materials (collectively, "User Contributions") on or through the Renozee™ Platform, including User-supplied profile pictures, bio lines, and job/service-related photos.

Any User Contribution you Post to the site is subject to the governing provisions set forth in our Privacy Policy. User Contributions will be considered non-confidential and non-proprietary. By providing any User Contribution on the Renozee™ Platform, you hereby grant us and our licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose. By Posting or sharing User Contributions with other Users, to the fullest extent permitted under applicable law, you grant those Users a non-exclusive license to access and use those User Contributions as permitted by these Terms of Use and the functionality of the Renozee™ Platform.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the licenses granted above to us and our licensees, successors and assigns and other Users.
  • Your User Contributions, and the use of your User Contributions as contemplated by these Terms of Use, do not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; (iii) be obscene, contain nudity, be harmful to minors, be infected with viruses that are intended to detrimentally interfere with any date, or liability inducing to Renozee™; or (iv) cause Renozee™ to violate any law or regulation.
  • All of your User Contributions do and will comply with this Agreement.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Renozee™, are fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.

We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other User of the Renozee™ Platform.

In exchange for the right to use the Renozee™ Platform, Users who post their User Contributions hereby irrevocably grant to Renozee™ the following rights in connection with the display, distribution, transmission, or broadcasting on any media, including the Internet, of their User Contributions in connection with the Renozee™ Platform:

  • The right to use User Contributions in the advertising, marketing, and/or publicizing of the Renozee™ Platform to perform and improve upon the Renozee™ Platform; or
  • The right to exercise all copyright, publicity rights, and any other rights therein.

Such right applies in any media now known or not currently known, and such right is hereby deemed to be perpetual, non-exclusive, unrestricted, royalty-free, worldwide, irrevocable, transferable, and sub-licensable (through multiple tiers). User hereby releases Renozee™ from (and shall not bring any) proceeding, whether now known or unknown, for defamation, invasion of right to privacy, publicity or personality or any similar matter, or based upon the use of your User Contributions.

15. Monitoring and Enforcement

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason at our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of Users of the Renozee™ Platform or the public or could create liability for Renozee™.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Renozee™ Platform.
  • Terminate or suspend your access to all or part of the Renozee™ Platform for any or no reason, including without limitation, any violation of this Agreement.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Renozee™ Platform. YOU WAIVE AND HOLD HARMLESS Renozee™ AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

To the fullest extent permitted under applicable law, we are under no obligation to edit or control User Contributions that you or other Users post or publish, and we expressly disclaim any and all liability in connection with User Contributions. Renozee™ may, at any time and without prior notice, screen, remove, edit, or block any User Contributions that in our sole judgment violates these Terms of Use or are otherwise objectionable. You understand that when using the Renozee™ Platform you will be exposed to User Contributions from a variety of sources and acknowledge that User Contributions may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against Renozee™ with respect to User Contributions.

16. User Disputes

We understand that occasionally disputes may arise between or among our Users. In the event a dispute initiated by either a Provider or a Customer cannot be resolved independently, you hereby agree, at Renozee™’s request, to participate with good faith, to the extent you are reasonably able to do so, in a neutral resolution, mediation, or arbitration process conducted by Renozee or a neutral third-party mediator or arbitrator selected by Renozee™. Notwithstanding the foregoing, you acknowledge and agree that Renozee™ is under no obligation to become involved in or impose resolution in any dispute between or among Users or any third party.

17. Provider Provisions

a. Insurance.

As a Provider, you acknowledge and agree that it is your responsibility to maintain in full force and effect adequate workers' compensation (or, if permitted by law, occupational accident insurance), unemployment, liability, and other forms of insurance with policy limits sufficient to protect and indemnify Renozee™ and its affiliates, and each of their officers, directors, agents, employees, subsidiaries, partners, members, controlling persons, and successors and assigns, from any losses resulting from the conduct, acts, or omissions of you or your assistants, agents, contractors, servants, or employees.

b. Provider Assistants.

Before any Services are performed by any assistants, helpers, subcontractors or other personnel engaged by a Provider, the Provider shall require any such individuals to become a registered, approved Provider on the Renozee™ Platform pursuant to Renozee™ policies as described herein. Providers that utilize non-registered, non-approved personnel to assist with a Service could have their permission to access the Renozee Platform revoked. Each Provider assumes full and sole responsibility for the payment of all compensation, benefits and expenses of helpers, assistants, subcontractors and/or other personnel, if any, and for all required and applicable state and federal income tax withholdings as to the Provider and all persons engaged by the Provider in the performance of the Services.

c. Equipment.

As a Provider, you are solely responsible for any costs or expenses incurred by you in connection with the performance of the Services, and in no event shall Renozee reimburse, or be required to reimburse, you for any tools, materials, costs or expenses used in connection with the Services. You shall furnish and maintain, at your own expense, the tools, equipment, supplies, and other materials used to perform the Services. You, at your sole discretion, shall determine what equipment, supplies, and materials are necessary to perform the Services, and where, when, and at what cost, to purchase or maintain any necessary equipment, supplies, tools, and materials. At your request, Renozee may offer to you certain equipment, supplies, and materials for purchase. You are not required to purchase any equipment, tools, supplies, or materials from Renozee at any time.

d. Representations.

By providing Services as a Provider on the Renozee Platform, you represent, warrant, and agree that: (i) you are solely responsible for obtaining the necessary licenses and/or certifications for performance of the Services or Additional Services; (ii) you will not transfer or sell your User account, password and/or identification to any other party; (iii) you will be solely responsible for any and all liability that results from or is alleged as a result of your provision of Services, including, but not limited to personal injuries, death and property damages; (iv) you will comply with all applicable laws, rules and regulations while providing Services, and you will be solely responsible for any violations of such provisions; (v) you will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you; (vi) you will not attempt to defraud Renozee or a Customer in connection with your provision of Services or Additional Services; and (vii) you will not demand that a Customer pay in cash, or use a credit card reader or other off-platform payment service, to accept payment for Services or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.

e. Reimbursement of Resolution Costs.

Notwithstanding anything set forth herein to the contrary, you further represent, warrant, and agree (i) to pay all reasonable out-of-pocket expenses incurred by Renozee in connection with the resolution of any property damage or other claims resulting from a Service you performed for a Customer, and (ii) that Renozee shall have the right to suspend your Provider account until it has received payment in full for all such reimbursable amounts.

18. Third-Party Services, Third-Party Fees, and Linked Websites

a. Access to Third Party Services.

The Renozee Platform may provide you with access to third-party websites, databases, networks, servers, information, software, programs, systems, directories, applications, products or services, (collectively, "Third-Party Services"), and may enable you to export information or content, including your or other Users’ User Contributions, to Third-Party Services such as Twitter or Facebook, through a feature of the Renozee Platform. By using one of these features, you agree that Renozee may transfer that information or User Contribution to the applicable Third-Party Service. Renozee does not have or maintain any control over Third-Party Services and is not and cannot be responsible for their content, operation or use. By linking or otherwise displaying information from or providing access to any Third-Party Services, Renozee does not give any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of content, information or services provided by those Third-Party Services.

b. Disclaimer of Liability for Third Party Services.

Third-Party Services may have their own terms of use and privacy policy, and your use of the Renozee Platform may incur third-party fees, such as fees charged by your mobile carrier for data usage. You are solely responsible for reviewing and complying with any terms of use, privacy policy or other terms governing your use of Third-Party Services, and you are solely responsible for all Third-Party Services’ fees incurred by you for use of the Renozee Platform. You are solely responsible for taking the precautions necessary to protect yourself from fraud when using Third-Party Services and to protect your computer systems from viruses, worms, trojan horses and other harmful or destructive content that may be included on or with any Third-Party Services. Renozee disclaims any and all responsibility or liability for any harm resulting from your use of Third-Party Services, and you hereby irrevocably waive any claim against Renozee with respect to any Third-Party Services.

c. Additional Notice for Google Maps.

The Renozee Platform may provide access to Google's Maps service. By using the Renozee Platform and accessing the Google's Maps service, you are explicitly agreeing to be bound by the Google Maps/Google Earth Additional Terms of Use (including the Google Privacy Policy).

19. Third Party Software

Software you download in connection with the Renozee™ Platform consists of a package of components that may include certain third-party software ("Third-Party Software") provided under separate license terms (the "Third-Party Terms"). Your use of the Third-Party Software in conjunction with the Renozee™ Platform in a manner consistent with these Terms of Use is permitted; however, you may have broader rights under the applicable Third-Party Terms, and nothing in these Terms of Use is intended to impose further restrictions on your use of the Third-Party Software.

20. Terms and Termination

This Agreement is effective upon your creation of a User account, as amended by any modifications made pursuant to Section 1. You may discontinue your use of the Renozee™ Platform or participation in the Services at any time, for any reason. We may suspend or deactivate your User account (either as a Provider and/or Customer), or revoke your permission to access the Renozee™ Platform, at any time, for any reason, upon notice to you. We reserve the right to refuse access to the Renozee™ Platform to any User for any reason not prohibited by law. Either party may terminate the Agreement for any reason upon written notice to the other party. The terms of this Agreement, and any subsequent modifications of this Agreement, shall remain in effect at all times after you or Renozee™ terminate your participation or access to the Renozee™ Platform or Services.

If Renozee™ terminates or suspends a User account for any reason, the User is prohibited from registering a new account under their name or an alias.

21. Repeat Infringers

Renozee™ will promptly terminate without notice the accounts of Users that are determined by Renozee™ to be "Repeat Infringers" to the fullest extent permitted under applicable law. A Repeat Infringer is a User who has been notified of infringing activity or has had User Contributions (as defined in Section 17 above) removed from the Renozee™ Platform at least twice.

22. Changes to the Renozee™ Platform

We may update the content on this Renozee™ Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Renozee™ Platform may be out of date at any given time, and we are under no obligation to update such material.

23. Information About You and Your Visits to the Renozee™ Platform

All information we collect on this Renozee™ Platform is subject to our Privacy Policy. By using the Renozee™ Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

24. Confidential Information

a. Renozee™'s Confidential Information.

You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of Renozee™ and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify Renozee™ in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to Renozee™ upon termination of this Agreement for any reason whatsoever. The term "Confidential Information" shall mean any and all of Renozee™'s trade secrets, confidential and proprietary information and all other information and data of Renozee™ that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.

b. Customer's Confidential Information.

As a Provider, you understand that in performing the Services, you will receive certain private and/or confidential information regarding the Customer and will have access to their homes and personal belongings. Except upon order of government authority (e.g., court, administrative agency) having jurisdiction, or upon express written consent by the Customer, you agree that you shall not publish, disseminate or disclose, for your own benefit or the benefit of any third party, any confidential information regarding the Customer, including addresses, telephone numbers and/or financial information. You further agree not to engage in any activity which violates the privacy of any Customers, including, but not limited to, taking unauthorized photographs or making unauthorized audio or video recordings of Customers or their homes or their personal belongings; or publishing, disseminating or disclosing any such photographs or recordings. You acknowledge that your failure to comply with the foregoing shall constitute a material breach of this Agreement.

25. Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the Renozee™ Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT (INCLUDING MOBILE DEVICES), COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE Renozee™ PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE Renozee™ PLATFORM OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY Renozee™ PLATFORM LINKED TO IT.

YOUR USE OF THE Renozee™ PLATFORM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE Renozee™ PLATFORM IS AT YOUR OWN RISK. THE Renozee™ PLATFORM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE Renozee™ PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER Renozee™ NOR ANY PERSON ASSOCIATED WITH Renozee™ MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE Renozee™ PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER Renozee™ NOR ANYONE ASSOCIATED WITH Renozee™ REPRESENTS OR WARRANTS THAT THE Renozee™ PLATFORM, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE Renozee™ PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE Renozee™ PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE Renozee™ PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

Renozee™ HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

26. No Liability

IN NO EVENT WILL Renozee™, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, OR CORPORATE PARTNERS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE Renozee™ PLATFORM, ANY Renozee™ PLATFORMS LINKED TO IT, ANY CONTENT ON THE Renozee™ PLATFORM OR SUCH OTHER Renozee™ PLATFORMS OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE Renozee™ PLATFORM OR SUCH OTHER Renozee™ PLATFORMS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE AGGREGATE LIABILITY OF Renozee™, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE Renozee™ PLATFORM OR OTHERWISE UNDER THESE TERMS OF USE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID TO Renozee™ FOR ACCESS TO AND USE OF Renozee™ PLATFORM IN THE 12 MONTHS PRIOR TO THE EVENT(S) GIVING RISE TO CLAIM; OR (B) $100.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. EACH PROVISION OF THESE TERMS OF USE THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS OF USE. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS OF USE. THE LIMITATIONS IN THIS SECTION 28 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

27. Indemnification

You agree to defend, indemnify and hold harmless Renozee™, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of this Agreement or your use of the Renozee™ Platform, including, but not limited to, any use of the Renozee™ Platform's content, Services and products other than as expressly authorized in this Agreement or your use of any information obtained from the Renozee™ Platform.

28. Dispute Resolution; Arbitration of Claims

Generally, in the interest of resolving disputes between you and Renozee™ in the most expedient and cost effective manner, YOU AND Renozee™ MUTUALLY AGREE THAT EVERY DISPUTE ARISING IN CONNECTION WITH THIS AGREEMENT WILL BE RESOLVED BY BINDING ARBITRATION. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of this Agreement. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND Renozee™ ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.

a. Exceptions.

Nothing in this Agreement will be deemed to waive, preclude, or otherwise limit the right of either party to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in a court of law; or (iv) to file suit in a court of law to address an intellectual property infringement claim.

b. Arbitrator.

Any arbitration between you and Renozee™ will be settled under the Federal Arbitration Act, and governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879.

c. Notice; Process.

A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail ("Notice"). Renozee™'s address for Notice is: Cisols Place, LLC, P.O. Box 15, Brookline, MA, 02446, Attn: Legal Department. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within thirty (30) days after the Notice is received, you or Renozee™ may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Renozee™ must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the dispute is finally resolved through arbitration in your favor, Renozee™ will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by Renozee™ in settlement of the dispute prior to the arbitrator's award; or (iii) one thousand US dollars ($1,000).

d. Fees.

If you commence arbitration in accordance with this Agreement, Renozee™ will reimburse you for your payment of the filing fee, unless your claim is for more than ten thousand US dollars ($10,000), in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon, but if the claim is for ten thousand US dollars ($10,000) or less, you may choose whether the arbitration will be conducted: (i) solely based on documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Renozee™ for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within fourteen (14) days of the arbitrator's ruling on the merits.

e. No Class Actions.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND Renozee™ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Further, unless both you and Renozee™ agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding, to the fullest extent permitted under applicable law.

f. Modifications to this Arbitration Provision.

If Renozee™ makes any future change to this arbitration provision, other than a change to Renozee™'s address for Notice, you may reject the change by sending us written notice within thirty (30) days of the change to Renozee™'s address for Notice, in which case your account with Renozee™ will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected, will survive.

g. Enforceability.

If any part of this section is found to be unenforceable, then the entirety of this section will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in this Agreement will govern any action arising out of or related to this Agreement. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

h. Provider Opt-Out of Arbitration.

For Providers, arbitration is not a mandatory condition of this Agreement with respect to any dispute or claims brought by Renozee™ against a Provider, or for disputes or claims brought by a Provider against Renozee™ that: (i) are based on an alleged employment relationship between Renozee™ and a Provider; (ii) arise out of, or relate to, Renozee™’s actual deactivation or suspension of a Provider account or a threat by Renozee™ to deactivate or suspend a Provider account; (iii) arise out of, or relate to, Renozee™’s actual termination of a Provider’s Agreement with Renozee, or a threat by Renozee™ to terminate a Provider’s Agreement; or (iv) arise out of, or relate to, Job Fees (as defined in this Agreement, including Renozee’s Use Fee or tips, other than disputes relating to referral bonuses, other Renozee promotions, or consumer-type disputes (the subset of Claims in subsections (i)-(iv) shall be collectively referred to as "Provider Claims").

If you do not want to be subject to this Dispute Resolution provision with respect to Provider Claims, you may opt out by notifying the Company in writing of your decision, either by sending, within thirty (30) days of the date you receive this Agreement, (i) an electronic mail to support@cisolsplace.com, stating clearly your name and intent to opt out of this Dispute Resolution provision To be effective, the letter under option (ii) must clearly indicate your intent to opt out of this Dispute Resolution Provision, and must be dated and signed If hand-delivered, the signed letter must be received within thirty (30) days of your receipt of this Agreement. If sent by mail, the letter must be post-marked with a date less than thirty (30) days from the date you receive this Agreement. Should you choose not to opt out of this Dispute Resolution Provision within the thirty (30)-day period, you and Renozee™ will be bound by the terms of this Dispute Resolution Provision. You have the right to consult with counsel of your choice concerning this Dispute Resolution Provision. You understand that you will not be subject to retaliation if you exercise your right to opt out of coverage under this Dispute Resolution Provision.

29. Governing Law; Jurisdiction

Except as set forth in Section 31 entitled "Dispute Resolution; Arbitration of Claims," this Agreement is governed and interpreted pursuant to the laws of the State of Delaware, United States of America, notwithstanding any principles of conflict of law. For all disputes, not subject to arbitration under Section 31 hereof, you agree to submit to the personal jurisdiction and venue of the courts located within Delaware, and waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

30. Waiver and Severability

No waiver by Renozee™ of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Renozee™ to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.

If any provision of this Agreement is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of this Agreement will continue in full force and effect.

31. Development and Testing

For purposes of developing and testing the Renozee™ Platform, on occasion a Renozee™ representative may schedule or perform Services on the Renozee™ Platform within the Massachusetts market. On such occasions, the contract for such Service shall between Renozee™ and such User and shall be governed by the applicable terms of this Agreement, including, but not limited to Section 31 above.

32. Entire Agreement

These Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Renozee™ with respect to the Renozee™ Platform and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Renozee™ Platform.

33. Assignment

This Agreement may not be assigned or transferred by you without Renozee™'s prior written consent. You agree that this Agreement and all incorporated agreements may be automatically assigned by Renozee™, in our sole discretion, in accordance with the "Notice" section of this Agreement.

34. No Agency

You and Renozee™ are independent contractors, and no agency, partnership, joint venture, employer-employee, contractor-subcontractor, or franchisor-franchisee relationship is intended or created by this Agreement.

35. Comments and Concerns

All other feedback, comments, requests for technical support and other communications relating to the Renozee™ Platform should be directed to: support@renozee.com.

36. Notice Regarding Apple

If you are using our mobile applications on an iOS device, the terms of this Section 39 apply. You acknowledge that these Terms of Use are between you and Renozee™ only, not with Apple, and Apple is not responsible for the Renozee™ Platform or its content. Apple has no obligation to furnish any maintenance or support services with respect to the Renozee™ Platform. If the Renozee™ Platform fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Renozee™ Platform. Apple is not responsible for addressing any claim by you or any third party relating to the Service or your possession or use of the Renozee™ Platform, including: (i) product liability claims; (ii) any claim that the Renozee™ Platform fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the Renozee™ Platform or your possession and use of the mobile application infringe that third party's intellectual property rights. You agree to comply with any applicable third-party terms when using the Renozee™ Platform. Apple and Apple's subsidiaries are third-party beneficiaries of Section 39 of these Terms of Use, and upon your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce this Section 39 of these Terms of Use against you. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

37. Notices

Except as explicitly stated otherwise, any notice to Renozee™ shall be given by certified mail, postage prepaid and return receipt requested to:

Cisols Place, LLC, PO Box 1175 PMB 30072 Cincinnati, OH 45201, Attn: Legal Dept.

Such notices shall be deemed given three (3) business days after the date of mailing. Any notices to you shall be provided to you through the Renozee™ Platform or given to you via the email address you provided to Renozee™ during the registration process or as otherwise listed in your User or Provider account, and such notice shall be deemed given immediately upon sending. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to Renozee™ during the registration process. In such case, notice shall be deemed given three (3) days after the date of mailing.

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND PRIVACY POLICY, AND AGREE THAT MY USE OF THE Renozee™ PLATFORM IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include majority of "User Generated Content" that you provide us with the intention of sharing with other users. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situations users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

In some situations users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

How we collect personal information

Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.

We may request, collect, or process the following information:

  • Account Details - username, password, profile picture.
  • Contact Details - email address, phone number.
  • Location Details - physical address, billing address, timezone.
  • Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photograph of the user.
  • Financial Information - credit card details, wire transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
  • User Generated Content - project descriptions and attachments, bid description, user profiles, user reviews, contest descriptions and attachment, user messages etc.

Information that we collect from others

Users can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.

Users have the ability to invite non-users to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.

Your payment provider may transmit information about the payment that we may collect or process.

In some situations, personal information of users may be collected from public sources.

We may collect or process the following information:

  • Basic Details - username, profile picture.
  • Contact Details - email address, phone number.
  • Location Details - Physical Address, billing address, timezone.
  • Financial Information - payment account details (e.g. paypal email address and physical address), and wire transfer details.
  • List of contacts - email provider address book.
  • User Generated Content - user profile.

Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following information:

  • Metadata - IP address, computer and connection information, referring web page, standard web log information, language settings, timezone, etc.
  • Device Information - device identifier, device type, device plugins, hardware capabilities, etc.
  • Location - GPS position.
  • Actions - pages viewed, buttons clicked, time spent viewing, search keywords, etc.

Links to other sites

On our website, you will encounter links to third party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

  • to provide the service or product you have requested;
  • to facilitate the creation of a User Contract (see Terms of Service for more information);
  • to provide technical or other support to you;
  • to answer enquiries about our services, or to respond to a complaint;
  • to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
  • to allow for debugging, testing and otherwise operate our platforms;
  • to conduct data analysis, research and otherwise build and improve our platforms;
  • to comply with legal and regulatory obligations;
  • if otherwise permitted or required by law; or
  • for other purposes with your consent, unless you withdraw your consent for these purposes.

We use automated decision when helping matching users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analysing user generated content, user activity and the outcome of jobs; in this context, user generated content will include reviews that users receive when completing jobs. More information on these ranking guides can be found in our community articles. Automated decision making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.

By Email:
support@renozee.com

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